Frequently Asked Questions (FAQ)

Last updated: November 21, 2025

Welcome to the Shoprijk Frequently Asked Questions. Our goal is to keep your shopping experience clear and hassle-free. Below are answers to the questions we receive most often. If you need help, please visit our Contact Us page or email info@shoprijk.com.

1. How long does it take to receive my order?

  • Processing time: 1–2 business days (Mon–Fri, excluding public holidays in Germany)
  • Shipping time: 7–9 business days (Mon–Fri, excluding public holidays in Germany)
  • Estimated total delivery time: 8–11 business days from the date your order is placed

For full details, please see our Shipping Policy.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders delivered within Germany.
More details are available in our Shipping Policy.

3. Where is Shoprijk based?

Shoprijk is an online-only store. We offer a rotating selection of home-focused products designed to make everyday life easier, more comfortable, and more functional—plus helpful items for hands-on projects.

4. What should I do if I receive a faulty or damaged item?

If your item arrives defective or damaged, we’ll replace it at no cost. Please contact us and return the item within 30 days. You can find the step-by-step instructions in our Refund Policy.

5. Can I cancel an order after placing it?

Yes. We offer a 24-hour cancellation window. If you want to cancel, please contact us as soon as possible—ideally within the first day after placing the order.

6. What is your return policy?

We keep returns simple. Full return requirements and steps are explained in our Refund Policy.

7. When will I receive my refund after returning a product?

Once we receive and inspect your return, we will initiate your refund. Approved refunds are typically processed back to your original payment method within 7 business days, depending on your bank or payment provider. More information is available in our Refund Policy.

8. Are your products covered by any warranty?

Yes. All items include a 30-day warranty. For full terms, please refer to our Refund Policy.

9. How do I contact customer support?

You can reach us via the Contact Us page or by emailing info@shoprijk.com. We aim to reply within 1 business day.

10. Do you ship internationally?

Not at this time. We currently ship only within Germany and do not offer international shipping.

11. What payment methods do you accept?

We accept the following secure payment options:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Mastercard
  • VISA

All payments are processed in Euros (EUR). Please see our Billing Terms & Conditions for more details.

12. Do you have a retail store I can visit?

No. We operate as an online-only store and do not have a physical shop location.

13. Can I place a bulk or wholesale order?

Yes. We accept bulk orders for businesses and organisations. Please contact our support team so we can review your request and requirements.

14. How do I exchange an item?

For exchanges, please follow the exchange instructions listed in our Refund Policy.

15. How do I track my shipment?

After your order ships, we’ll email you a tracking number. You can also check progress anytime on our Track Order page.

Still Have Questions?

If your question isn’t covered here, please check our Shipping Policy, Refund Policy, or reach out via our Contact Us.

Need More Information?

  • Contact our customer service team.
  • Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Europe/Berlin (CET/CEST)
  • Response Time: We aim to reply to emails within one business day.

Contact Information: 

Thank you for shopping with Shoprijk.